Texas Woodcrafts Ordering & Shipping Information Ordering If you are interested in some of my wood, please contact me by phone or email. I am afraid that I am not set-up to just "click", "add to shopping cart" and "check-out". When I hear from you, I (or my wife if I am not here) will discuss your requirements, confirm availability of listed pieces and check on shipping methods and costs. I will then advise you of the total costs (the wood plus shipping and handling). Payment I prefer to use PayPal for online credit card transactions. After you place an order, I will invoice you via PayPal's "request for payment". You can then respond to the PayPal invoice to complete the purchase in a safe and secure manner. Customers anywhere in the world may use this method of payment. While I prefer PayPal payments, I will also accept payment by cash, check or money order. Checks will be held for approximately 10 days; your item will be shipped once the check has cleared. Delivery Information I appreciate your business and will make every effort to ship within one to two business days from the date the order is confirmed. Your wood will be carefully packaged to protect it during shipment. While I will not be responsible for damage that may occur during shipping, I would be happy to provide shipping insurance at a small additional cost. Domestic Shipping (in the United States): Shipping from Katy, Texas (zip code 77494) is at cost plus a $2.00 packing charge for units under 10 lbs and cost plus a $.20/lb packing charge for larger units. Within the United States, I generally ship by FedEx and, as a rule, shipping costs for larger packages turn out to be on the order of $1.00 per lb. International Shipping (outside the United States) will be by the most cost effective carrier. International shipping is at cost plus $5. I also occasionally use USPS for smaller orders. Lately, the U.S. Postal service has gotten quite competitive with their "flat rate" boxes which ship on Priority Mail schedules but at a fixed cost regardless of weight. However, these shipments are not insured, so if you wish full insurance coverage, an additional cost will be incurred. Please let me know when you place an order because if you do not pay for insurance you assume the responsibility for shipping. Satisfaction Guarantee I try hard to make sure you’ll be happy with all of the wood that you purchase from Texas Woodcrafts and want you to be 100% satisfied. If for any reason you aren't completely satisfied with your purchase, contact me so that I can try to make things right! Feedback Please! I really do appreciate it when customers provide us with feedback once they receive their order. Please send me an e-mail and let me know what you think of your Texas wood. Most of my business is by word of mouth, so it really helps to have comments to share from satisfied customers. Thank you!